Frequently Asked Questions

• Palm wax has a memory. It will remember the burn radius of its last burn. If you let the wax pool burn for a short period of time (eg. 30 mins) and the melt pool doesn’t go to the edge of the jar, it will remember and cause “tunnelling”. Therefore, do burn your candle for 3-4 hours at a time, and ensure that the melt pool has reached the edge of the candle jar before extinguishing. This is especially important during the first burn.
• Light with a match stick, long lighter or windproof lighter. DO NOT use a normal lighter and turn the candle upside down, the hot wax may drip on your hands. Long or crooked wicks can cause uneven burning and dripping.

We advise using a candle snuffer to extinguish your candle. Blowing out your candle is not recommended as the liquid wax may splatter and your wick may continue to glow and emit a small amount of smoke – which is perfectly natural when you extinguish a candle by blowing out rather than using a snuffer. Once your candle is extinguished, allow the wax to solidify and then follow the candle storage advice below.

• Before lighting your candle, always trim your wick to 5mm with a pair of sharp scissors, pair of candle wick scissors or nail clippers. This helps to stop any build up on your wicks and encourages your candle to perform to it’s best, providing the cleanest burn possible and an even burn. Also controlling that the flame height is at an optimum of less than 1 inch.
• After trimming your wooden wick, some of the micro ash might drop into the melt pool, it’s normal and will not affect the performance and scent of your candles.

Candles are sensitive to light and temperature, you can prevent your candles from cracking and melting by storing your candles in an upright position and in a cool, dry place, away from direct sunlight. Keep your candles dust free by using the lid provided with your glass candle. Candles might sweat and have frostings due to temperature changes, but don’t worry it does not affect the performance of it!

Candles do burn at their very best in still air. If it is not possible to avoid draughts, follow the candle safety instructions above, and turn your candle periodically to prevent your candle from burning unevenly. A candle burning within any draught may also start to smoke slightly.

Use the long lighters use for stoves. And never ever turn the candle upside down to light it!

Due to 3 Reasons (no matter paraffin or soy):

1. Overly long wicks result in not having enough wax to feed the flame, so it will burn off more wicks than usual because of an imbalance between the flame and heat.

2. Wind is also a contributing factor, because strong wind affects a burning candle which gives the flame a tendency to sway and have inconsistent movement.

3. Lastly, do not blow the candle off, you have to use the lid to extinguish it.

Often, this happens when a wick gets buried into the wax, making it impossible to light. You just need to melt some wax off the top. The second option is. when it is dry, you can use a small spoon to scoop out some wax, keep it and do not throw it away because the wax that was removed can be added back and used again.

Wooden Wick is organic so certain parts of it are naturally not able to burn.

1. Lynk Fragrances are freshly made from all natural products and are required to have at least 3 to 7 days of allowing them to be cured, so the fragrance spreads out evenly into the wax.

2. Try relighting the candle again on at least another 2 separate occasions. For example, if the scent is weak at night, try it again in the morning and/or afternoon.

3. Leave the room for the meantime, reset your sense of smell and re-enter into your room again.

4. Move your candle into a smaller room such as the bathroom, home office, or bedroom and let it burn there for a while.

5. However, scents are very subjective. Different people are anosmic to certain scents, do ask your spouse or family members to try smelling it and see if it works for them. 

6. Lastly, allow the candle to reach full melt pool (melted wax all the way to the edges of the jar) and it is used in aircon.

1. It’s ok and totally fine! Scents are subjective and everyone experiences scents differently! Similar to taste, some might like spicy but some might not.

2. However, our scents are blended by Master Perfumers and are adjusted to a bliss point. These are the same accords used to make up fine perfumes and used by famous fragrance houses.

3. Sometimes it is normal when our noses/brains experience a new scent or a scent that we rarely encounter. Give it some time, our scents are known for growing on you if at first you don’t love it!

4. Pro tip: Burn it concurrently with another scent! To create your own unique scent! Do keep us updated if there’s a combination you’ve tried that is awesome!

Wooden wicks are quite tricky if you are not used to it, and there are some steps that you need to consider and put on practice to enjoy wooden wicks consistently.

You have to trim it til it’s 0.3cm to 0.6cm above the wax before your next use. This is especially important to prevent the flame from getting too big (consumes your candle faster and might blacken your jar).

1. When it’s cooled and solid bring in to your basin.

2. Turn it upside down and gently flick the charred part. It will break easily cos it’s very brittle.

3. While still upside down, rub your fingers around the wick to rid all the small black crumbs so it doesn’t drop into your melt pool later!

Be sure the wick ember is no longer glowing.

Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.

This will help prevent rapid, uneven burning, and avoid flame flare-ups and soot build-up. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

Always place your candle on a stable, level, fire resistant surface when burning. We advise not burning your candle for any longer than the maximum recommended burn time. Keep your candle free from any foreign material, this includes wick trimmings and matches.

Long or crooked wicks can cause uneven burning and dripping.

The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.

Don’t burn a candle longer than the manufacturer recommends.

Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.

This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.

It might scratch, weaken, or cause the glass to break upon subsequent use.

It’s the safest way to prevent hot wax splatters.

The water can cause the hot wax to splatter and might cause a glass container to break.

• Never touch or move a burning candle or container candle when the wax is liquid.
• Never use a candle as a night light.

Flashlights and other battery-powered lights are safer sources of light during a power failure.

The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.

A scented candle, weighing 100g, is suitable for 10-15 square meter room space, while 200g is advisable for 15-20 square meter room space. For the best experience, use this scented candle in an air-conditioned room space.

• Bedroom / Small spaces - One 200g candle
• Living room / Dining area / Entertaining guests - Two or more, 200G candle
• Best experienced in an air conditioned room